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SERVICENOW CMDB 101: Awaken your Service Management from Within

by Hichem Guemiri

->>>DOWNLOAD BOOK SERVICENOW CMDB 101: Awaken your Service Management from Within


The purpose of this practical CMDB design book is to provide you with a consistent approach to develop and design a CMDB in ServiceNow. This book will provide step-by-step instructions for creating an effective CMDB blueprint model to be used and awaken your service management from within by empowering you to make better decisions.

Service Asset Management and Configuration Management, collectively referred to as SACM, are the foundational processes that seek to provide an accurate and logical model of the IT infrastructure and the relationships that exist between components, systems, and provided services. They are one of the components of a larger IT Service Management vision that seeks to ensure Business Services are aligned with business needs. It also provides the core data used in other related processes such as Incident resolution, Problem analysis, Change Management risk analysis, Release Management development and design, to mention a few.

We have worked on this practical CMDB book with a single mindset! ‘Keep it simple’. Each chapter is divided into simplified practical steps that we use with many customers. Our approach has improved and amplified in our breadth of knowledge with each engagement.

The simple key to a successful CMDB implementation is to bring together people, process, and product. We hope this methodology will help you write you own CMDB mantra, re-imagine your current CMDB and help you implement ServiceNow on the right foot.

In this book, you will learn how to build and group Configuration Items (CIs) into a collection of CI Families and define CI Types - which can be used to further classify your CIs into sets of standards, common, and mandatory attributes based on the types of CIs involved.

Your ServiceNow CMDB must allow you to identify, control, record, track, report, audit, and verify the value and ownership of all service assets throughout their lifecycle, including Business Services and all supporting services of your business.

There are so many guides and information available about the steps needed to take for effectively building a CMDB, but that spell out (step-by-step) an exact practical methodology to design and implement a CMDB in ServiceNow. This book was designed for anyone interested in implementing a sound CMDB but primarily for those with the following roles inside your organization:
• IT Executives
• Enterprise Architects
• ServiceNow System Administrators
• ServiceNow Implementation specialists
• Process Managers
• CMDB Process Owners
• CMDB Librarians
• CMDB CI Managers
• CMDB CI Analysts

Contact us at: CMDB@HGCNow.com for more information and register on our website: www.HGCNow.com to get all the figures used in this ebook.





















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Hichem Guemiri


نظرات() 
whimsicalpastor50.snack.ws
یکشنبه 15 مرداد 1396 08:11 ق.ظ
Hi there this is somewhat of off topic but I was wanting to know if blogs use WYSIWYG editors or if you have to manually code with HTML.
I'm starting a blog soon but have no coding know-how so I wanted to
get guidance from someone with experience. Any help would be enormously appreciated!
 
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